FAQs for RST

Frequently Asked Questions (FAQ)

What products does RST offer?
RST offer a curated selection of 5-star hotel-quality home decor, furniture, bedding, lighting, and accessories to elevate your living space.
Do you have a physical store or showroom?
We are an online-only store, but we provide detailed product descriptions, images, and customer reviews to help you make the best choice.
Are your products suitable for hotels and businesses?
Yes! We supply high-quality decor and furnishings for hotels, resorts, Airbnb properties, and businesses. Bulk discounts are available.
Can I request custom home decor or furniture?
Yes! Contact RST customer service team to learn more about RST customization options.
Are your products eco-friendly?
Many of our products are sustainably sourced. Check individual product pages for details.

How do I place an order?
Simply browse our website, add items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment details.
What payment methods do you accept?
We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, and other secure payment options.
Can I modify or cancel my order after placing it?
Orders can only be modified or canceled within 24 hours of purchase. Contact RST customer service team as soon as possible for assistance.
Do you offer gift cards?
No, we do not offer digital gift cards that can be used on our website for any product purchase.

What is the Customization Delivery Time?
Different products and different customization requirements have different delivery time. Contact RST customer service team for actual delivery time.
Where do you ship to?
We currently ship to more than 80+ countries worldwide. For international shipping inquiries, please contact us.
How long does shipping take?
- Standard air-freight: usually 7-14 business days (contact RST customer service team for actual delivery time)
- Expedited air-freight: usually 3-7 business days (contact RST customer service team for actual delivery time)
- Sea Freight: Varies by destination (contact RST customer service team for actual delivery time)
How can I track my order?
Once your order is shipped, you will receive a tracking number via email to monitor your shipment’s progress.
Do you offer free shipping?
Yes! We offer worldwide free shipping on orders over USD$299.

What is your return policy?
We accept returns within 14 days of delivery. Items must be unused and in original packaging.
How do I start a return?
Contact RST customer service team to initiate a return.
Are there items that cannot be returned?
Customized, clearance, open boxed and personalized items are final sale and non-returnable.

Need More Help?

If you have any other questions, feel free to reach out! We’re happy to assist you.