RST Designer Lighting & Furniture: Warranty Policy
At RST, we stand behind the architectural integrity and engineering of our products. Every piece that leaves our facility undergoes the RST Quality Assurance Protocol to ensure it meets the rigorous demands of modern environments.
1. The RST Warranty Periods
We offer tiered protection based on the intended application of your purchase:
- RST Contract Grade (Commercial): 1-Year Limited Warranty.
- Applies to hotels, restaurants, offices, and high-traffic public spaces.
- RST Signature (Residential): 3-Year Limited Warranty.
- Applies to private home use only.
2. What is Covered?
The RST Warranty protects against original defects in materials and workmanship under normal use:
- Structural Integrity: Failure of frames, joints, or mounting hardware.
- LED Systems: Failure of integrated RST-Pro™ LED modules and drivers (flickering or complete failure).
- Finishes: Peeling or cracking of the RST Pro-Guard™ lacquer (excludes natural oxidation of unlacquered brass).
3. What is Not Covered?
To maintain the highest standards of service, the following are excluded from RST coverage:
- Improper Maintenance: Damage caused by harsh chemicals or failure to follow the RST Lighting Stewardship Guide.
- Installation Errors: Damage resulting from incorrect wiring or improper mounting by non-certified contractors.
- Normal Wear & Tear: Fading of fabrics over time, minor scratches from use, or the natural aging of wood.
- Environmental Factors: Damage from extreme humidity, salt air (unless “Marine Rated”), or outdoor exposure of indoor-only fixtures.
4. The RST Claims Process
To file a claim, please visit our RST Trade Portal or contact us page. You will need:
- Your original RST Order Number.
- Photographic evidence of the defect.
- A brief description of the environment where the product was installed.
5. Resolution
If a defect is confirmed, RST will, at its discretion, either:
- Provide a replacement component (e.g., a new LED driver).
- Repair the fixture/seating at our facility.
- Replace the item with an identical or comparable RST product.
